This website uses third-party cookies to learn about your browsing habits, serve you personalised ads and measure your performance. We also share information with our advertising and web analytics partners who may use the information collected and combine it with other information you have provided to them. For more information click here.
These cookies are essential to provide you with services available through our website and to enable you to use certain features of our website.
Without these cookies, we cannot provide you certain services on our website.
These cookies are used to provide you with a more personalized experience on our website and to remember choices you make when you use our website.
For example, we may use functionality cookies to remember your language preferences or remember your login details.
These cookies are used to collect information to analyze the traffic to our website and how visitors are using our website.
For example, these cookies may track things such as how long you spend on the website or the pages you visit which helps us to understand how we can improve our website site for you.
The information collected through these tracking and performance cookies do not identify any individual visitor.
These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits.
These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites.
If you choose to remove or disable these targeting or advertising cookies, you will still see adverts but they may not be relevant to you.
IMPORTANT: Communication between the seller and the buyer must always be conducted via email, except in the case of technical support or sales. Communication must always be conducted and maintained through the same conversation thread, which should be the email address where the case number is indicated after the incident is opened and/or the same email address used to contact Jarpis if a case cannot be opened due to server issues.
As stated in European legislation, if a product or service is purchased online or from a home seller ("distance contract") there is a right of withdrawal of 14 working days. Customers are kindly requested to use the same e-mail address for order processing and complaints. They will receive their order number, transport tracking, etc. there.
No change of delivery address different from the one provided in the first order will be accepted. Unless:
If it is verified that the address details have been incorrectly entered due to a computer error.
In the same way, when opening an incident, please always respond to the same email thread that is indicated to you from the email incidencias@piscinayspa.com otherwise, we will not be able to attend the incidents or follow up and they will be left unattended. This is to favour agility in responses and localisation of requests.
It is important to read the conditions of purchase/sale signed when placing the order.
Customers who decide to leave the equipment for repair physically at the Piscina y Spa (Jarpis SL) facilities without the original box or any other valid box appropriate to the dimensions of the equipment to be deposited will have to pay an amount appropriate to the size of the packaging to be used to send their device to the technical service, which may vary from €10 to €20 depending on the size.
These 14 days also apply to make claims to transport companies for damage to the products they receive. This period is the one indicated by the transport companies. Similarly, if one or more products have arrived damaged due to transport, it must always be indicated on the delivery note that is signed to the carrier at the time of receiving the order, then you have 24 to 48 hours to notify Jarpis SL, if the notification is not made within the period indicated we can not make the claim to transport because when claiming to transport we must prove to the company concerned that the damage may have been caused during transport and the less time passes from receipt to the notification to be made, the more likely that the claim will be accepted.
You must take into account that, within those 14 days, you will not be able to make a claim to the transport company:
They accept the damaged product (broken box, painted, dented...).
If the damage does not appear on the delivery note.
The damage is reported after 48 hours of notification to Jarpis SL.
If they do not provide clear images of the damage and/or videos of the damage, both of the box from all angles and where the label of the transport company can be seen as well as the inside, that is to say, the merchandise.
The response time to transport incidents once notified will be between 5 to 10 working days as it will be necessary to open the incident with the transport company and wait for their response. This term is approximate since it can be extended in time.
We are not responsible for transport incidents when they have not been able to contact the senders. That is to say, bear in mind that not all transport companies operate in the same way and we have no control over the way their workers operate or their protocols of action.
If after several unsuccessful attempts (1 to 3 attempts) to contact customers, the order is returned to us, they will have to pay the cost of postage if they want their order to be sent back to them. In the event that they request a refund, the transport costs will be deducted from the refund.
Due to force majeure during the months of March, April, May, June and July high season, we inform you that the 24/72H delivery times may not always be met due to: 1ºImmediate stockout without our system detecting it at the time of completion of the purchase. In this circumstance the product will not be able to be served in an automated way until there is no stock again; 2º Collapse in the manufacturer's or distribution warehouses due to excess orders, including collapse in non-courier transport agencies (in this circumstance the product may take up to 10 working days to be delivered and may not even be able to be served).
Jarpis, S.L., will not be responsible for a bad delivery in the wrong place due to: outdated or modified address, duplicate addresses in the same delivery address. All this responsibility falls on the buyer of the goods, who is the person who indicates in the purchase process, the shipping address of the goods and also has a field of additional notes to reflect more specific addresses.
The scheduling and execution of collections from the time the customer confirms the order is between 24/48h.
The duration of the guarantee offered by the online shop Jarpis SL is offered for the first year after the purchase is made; the remaining two years of the guarantee correspond to the manufacturer of the equipment purchased.
The warranty offered by the company does not cover international shipping. That is to say, the company will not be responsible for the payment of the cost of sending the equipment to the Spanish technical services nor to the native ones of each client. In case of sending them to native technical services authorised by the manufacturer of the product, you will have to manage the incidents with them and the manufacturer.
The budgets of the equipment that are out of warranty and, therefore, do not go to cost 0 € will have 5 days from the shipment to the customer for acceptance. If the initial period of 5 days is exceeded, the price will be increased by 2% per day until the 14th day. If the 14 days from the issuance of the budget pass, the equipment will be destroyed.
Regarding the transport costs of sending equipment for processing with technical service that must be carried out abroad or from abroad and are under warranty, they will be covered up to 40% of the cost to the customer. So, as indicated above, shipments that make these shipments will have to pay 60% of the shipping costs and the remaining 40% will be refunded. In the same way, when equipment is to be shipped from Jarpis abroad, the company will cover 40% of the cost of the shipment and a quote will be provided to the customer for the remaining amount.
Shipments to Jarpis for refunds or technical service management: Any product sent to Jarpis without the correct identification provided in the previous emails, which indicate that the case number and the name of the person placing the order must ALWAYS be included, cannot be processed, and therefore, no refunds or technical service will be processed.
Delivery times of 24/48 hours begin to be counted from the time the carrier collects the merchandise, not from the time the order is placed.
