Piscina y Spa
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TERMS AND CONDITIONS OF SALE AND DELIVERY
1. VAT
All prices shown on our website include VAT in Spain. The customer must always specify at the time of purchase if the billing details are to differ from the delivery details, for example, in the case of a business. This must be specified from the outset, as no changes to the billing details will be made after the purchase other than those specified prior to the time of purchase.
Our company does not sell to businesses outside Spain, only to private individuals, as our system is fully automated and does not have a system for recognising intra-Community VAT registration numbers (CIFs). Consequently, all purchases made outside Spain will only be invoiced to private individuals.
2. DELIVERY CHARGES
3. DELIVERY TIME
*Except in cases of force majeure during the high season in March, April, May, June and July, when the following may occur:
1. Immediate stock shortagesthat our system does not detect at the time of completing the purchase. In such circumstances, the product cannot be dispatched automatically until stock becomes available again
2. Congestion at the manufacturer’s or distributor’s warehouses due to an excess of orders, or even congestion at non-courier transport agencies (in such circumstances, delivery of the product may be delayed by up to 10 working days or the order may not be fulfilled at all)
IMPORTANT: Please ensure the goods are sent to an address where someone is always available to receive the delivery, and that the address is correct and unambiguous.
Due to a number of factors (dimensions of the goods, value, fragility, etc.),we do not deliver to collection points, lockers, parcel postboxes or any other temporary parcel collection facilities. Should the delivery address provided by the customer be one of the options mentioned above, JARPIS SL shall be exempt from any liability and we will not process any claims relating to the delivery.
Jarpis, S.L. will not be held responsible for incorrect delivery to the wrong location due to: an out-of-date address, a modified address, or duplicate addresses at the same delivery address. All responsibility in this regard lies with the purchaser of the goods, who is the person who specifies the delivery address during the purchase process and who also has a field for additional notes to provide more specific address details.
Once the parcels have left our warehouse, we will issue the invoice, which you will receive by email; you will also be provided with the name of the carrier and the tracking number for your order.
You can also find your tracking number on our website in the ‘Track Your Parcel’ section by entering your email address and order number.
4. DELIVERY TIME SPECIFICATION
We recommend that you provide an address (for example, your workplace or a neighbour’s address) where there will be someone available to receive the parcel.
5. RECEIPT OF GOODS
If one or more products have arrived damaged during transit, you must always note this on the delivery note signed for the carrier upon receipt of the order; you will then have 24 to 48 hours to report it. If the report is not made within the specified time frame, Jarpis, S.L. will not be held liable for any damage caused during transport.
In the event of any damage being reported correctly and in good time, we will cover all additional transport costs that may arise, provided that the product has not been used, altered or tampered with and remains in its original box and with its original seal intact.
Please bear in mind that in order for us to process any exchange or return, it is essential that you contact us beforehand. We will not accept any exchanges or returns unless we have been notified in advance.
Bulky items or those requiring special handling will be delivered by the carrier to the kerbside. If special arrangements are required to deliver inside a property, onto a terrace or to specific locations, this must be requested and paid for by the customer themselves, and arranged independently of Piscinayspa.
NOTE: Checking the goods: It is important to check the condition of your purchase upon receipt and, if you notice any damage that appears to have been caused during transport, to note this on the delivery note when signing for it. Furthermore, customers must check that the goods received correspond exactly to their order and that everything is in order.
NOTE: Sales Advice: It is important to check the product’s technical specifications before placing an order to ensure the product is fully suitable for its intended use. Jarpis, S.L. accepts no liability for the suitability of the product in each case where there has been commercial advice or a misunderstanding between our agents and the end buyer.
NOTE: Excise duties. Cities and areas subject to excise duties (in the case of Spain: the Canary Islands, Ceuta and Melilla) will be taxed in accordance with the relevant tax regulations. This tax must be paid by the end customer or recipient of the goods in accordance with local customs laws.
6. RECEIPT OF INCORRECT PRODUCTS
If one or more of the products received do not match your order, we will send you the correct products or refund the corresponding amount. We will cover all additional delivery costs that may arise, provided that the product has not been used, altered or tampered with and is in its original packaging and with the original seal intact.
7. RETURNS
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason, provided that the product has not been used, altered or tampered with and is in its original packaging and with the original seal intact.
The withdrawal period will expire 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), took physical possession of the goods.
To exercise your right of withdrawal, you must notify us at the email address incidencias@piscinayspa.com, of your decision to withdraw from the contract by means of an unambiguous statement, attaching the following Withdrawal Form, duly completed (or, failing that, including in the email the details requested therein).
To meet the withdrawal deadline, it is sufficient for you to send the notification regarding your exercise of this right before the relevant deadline expires.
Consequences of withdrawal
Should you withdraw from this contract, we will refund all payments received from you, excluding delivery costs, without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.We may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever occurs first.
You must return the goods to us or hand them over directly to us at the address we will provide once we have received your decision to withdraw from the contract, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the end of that period. You must bear the direct cost of returning the goods. You will only be liable for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Return of items supplied by a supplier
Items supplied directly by our suppliers will be subject to the returns policy set by each supplier.
Generally speaking, the maximum period for requesting a return of these items is one (1) month from the date of dispatch or delivery of the item, unless the supplier expressly stipulates a different period.
Once this one (1) month period has elapsed, and provided that the relevant supplier so stipulates or authorises it, the return may be subject to a 10 per cent deduction from the item’s price, to cover depreciation or costs arising from the handling of the return.
The application of this deduction will, in all cases, be subject to the supplier’s instructions, conditions and authorisation; therefore, it will not be applied automatically in all cases.
Consequently, the conditions governing returns, acceptance and, where applicable, the application of the deduction shall be those determined by the supplier for each specific item and transaction.
Before sending us any product for return, please send us photos of the product and its packaging so that we can verify that the product is unused and the box is in perfect condition.
Returns of used items will not be accepted, as once used they lose their market value. Should the product not function properly, it will be sent to the technical support team for assessment.
We do not accept returns of made-to-measure or bespoke items (for example: winter covers, summer covers, bespoke swimming pools, safety fencing, filters and equipment for public swimming pools, hydromassage spas, swimming pool tiles, fabric/liners/reinforced membranes, etc.), as well as spare parts,items ordered on request, items not listed online at the time of purchase, refurbished products or items from the outlet section, etc.).
Jarpis, S.L. reserves the right to refuse returns notified or dispatched outside the specified timeframes, or items that are not in the same condition as when they were received by the customer.
Jarpis, S.L. reserves the right not to refund the full amount paid if it considers that the product has depreciated in value.
Jarpis S.L. will refund the amount paid for the product using the same method as the original payment, within a maximum of 15 days from the date the product is returned, provided it is in the same condition as when it was dispatched.
LOCATION OF OUR HEAD OFFICE
EL MOLAR
CARRETERA NACIONAL I KM 37.5
28710 EL MOLAR (MADRID)
RETURNS FOR BUSINESSES, SELF-EMPLOYED INDIVIDUALS AND PROFESSIONALS
For the purposes of this policy, a ‘professional customer’ shall be deemed to be any company, business, self-employed person or professional who purchases products in the course of their commercial, business, professional or trade activities, regardless of the sector to which they belong.
These terms and conditions shall only apply where the purchase is related to such business or professional activity.
They shall not apply where the product is purchased for exclusively private or personal use.
Right of withdrawal
Purchases made by business customers shall not be subject to the right of withdrawal established for consumers and users.
However, Piscinayspa may voluntarily accept the return of certain products, provided that all the conditions set out below are met.
Return period
The maximum period for requesting a return is 15 calendar days from receipt of the product.
All returns must be notified in advance and authorised by Piscinayspa.
Returns sent without prior authorisation will not be accepted.
Refund procedure
No refund will be issued for accepted returns from business customers.
Once the product has been received and checked, Piscinayspa will issue a voucher for the value of the accepted product, which may be used towards future purchases.
The voucher cannot be exchanged for cash or refunded via credit card, bank transfer or any other payment method.
Return costs and transport
Business customers must arrange the return of the product themselves and bear all costs associated with the return delivery.
The risk of loss or damage during return delivery shall remain the responsibility of the customer until the goods are received at our premises.
Condition of the product
For a return to be accepted, the product must arrive:
Unused and in perfect condition. Complete and undamaged. With all its accessories, manuals, documentation and components.
In its original packaging and box. Properly protected to prevent damage during transit.
Piscinayspa reserves the right to refuse a return if the product shows signs of use, installation, assembly, dirt, damage, missing components, deterioration of the original packaging or any other circumstance that prevents it from being resold as a new product.
Products excluded from returns
Returns will not be accepted for:
Products manufactured or customised specifically for the customer.
Products that have been modified, cut or made to measure.
Products expressly ordered on request or made to order, where they have been purchased specifically from the manufacturer or supplier to fulfil the customer’s request.
Products that have been installed, used or tampered with.
Products that cannot be resold as new.
Products whose original packaging has been destroyed or is in a condition that prevents them from being resold.
Acceptance of the terms and conditions
When making a purchase as a company, self-employed person or professional in connection with their business or professional activity, the customer declares that they are aware of and expressly accept these return conditions.
8. WARRANTY
Jarpis, S.L. guarantees its products for the first 6 months in accordance with current legislation, under the terms established by law. Thereafter, and for a period of 3 years from the date of delivery, the customer shall be responsible for managing the warranty directly with the manufacturer or the manufacturer’s authorised service centre (excluding from this guarantee any special conditions specified for each product, in accordance with the guarantee established by its manufacturer). Outlet products and demonstration models are expressly excluded from this warranty; these will be covered by a one-year warranty. Similarly, all refurbished products that have already been used will be covered by a one-year warranty.
Defects caused by negligence, impact, improper use or handling, incorrect voltage where applicable, or materials subject to wear and tear through normal use shall be excluded from the warranty.
Where a claim under the warranty is justified, the option will be to repair, replace the item, offer a price reduction or issue a refund, in accordance with the terms established by law.
The warranty shall be void in the following cases:
- Any of the details on the warranty or the purchase invoice are modified, altered or replaced.
- If either the identification number or the device covered by the warranty is tampered with or repaired without the knowledge of the Technical Service.
- The purchase invoice is missing.
To make a claim under the warranty, you must present the duly stamped warranty certificate together with the purchase invoice. To have the warranty claim assessed, please contact Jarpis, S.L., either by emailat ainfo@piscinayspa.com. Labour costs will be borne by Jarpis, S.L. If the necessary repair is not covered by the warranty under the established terms, the customer must bear the costs of both the repair and postage.
WARRANTY TERMS
In the case of equipment located outside Spain, the costs of arranging for technical support and returning the item to its destination must be borne by the customer, as the technical support warranty does not cover international postage.
9. ORDER CANCELLATION
You may cancel your order. If it has not yet been dispatched, we will refund the full amount.
If it has already been dispatched, you will need to return your order. In this case, once we have received the goods in their original packaging and in perfect condition, we will refund the corresponding amount. Please note, however, that you will be responsible for the delivery and return postage costs.
In any case, please contact us at info@piscinayspa.com.
10. CARD PAYMENT SECURITY
Jarpis, S.L. guarantees the highest levels of security and confidentiality when you shop in our online store. In much the same way as when using a cash machine, when you shop at Jarpis, S.L., your credit card details are encrypted using the SSL security protocol and transmitted directly to the relevant financial institution, which is responsible for accepting or rejecting the payment. In this way, the information transmitted over the network is completely secure, and Jarpis, S.L. does not retain this data at any time, meaning it cannot view or store it.
11. PAYMENT BY BANK TRANSFER
Jarpis, S.L. reserves the right, under certain conditions, to request that its customers pay by bank transfer. (Customers must send proof of the transfer to info@piscinayspa.comparato ensure the product is dispatched promptly.)
12. VERIFICATION OF PERSONAL DATA
Jarpis, S.L. reserves the right to contact its customers and/or carry out certain checks when it deems appropriate, in order to ensure the authenticity of the personal data provided.
13. LINKS TO OTHER WEBSITES
Our website contains links to other websites that we believe may be of interest to our customers. However, Jarpis, S.L. accepts no responsibility for the content that may appear on those sites.
14. CODE OF CONDUCT
The parties agree, at their discretion, to submit to the courts and tribunals of the user’s place of residence for the resolution of any disputes, waiving any other jurisdiction.
15. APPLICABLE LAW AND JURISDICTION
In general, our relationships with our customers, arising from the provision of the services contained on our website, are subject to Spanish law and jurisdiction.
Users of our website are aware of all the above and accept it voluntarily.16. PROCESSING OF PERSONAL DATA
Jarpis, S.L. respects your right to privacy: we will only use your personal data to provide you with a better service. Under no circumstances will we sell or share it with third parties. You may access, correct or delete your data at any time. Please see our Privacy Policy here.
17. PRIVACY POLICY
In compliance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data, JARPIS, S.L. informs its customers that any personal data provided will be included in an automated personal data file, created and maintained under the responsibility of JARPIS, S.L.. The purpose of this database is to facilitate the processing of orders and to send future commercial offers regarding products and services that may be of interest to our customers. JARPIS, S.L. guarantees the security and confidentiality of the data provided. As such, it undertakes to comply with its obligation of confidentiality regarding personal data and its duty to safeguard it, and to take all necessary measures to prevent its alteration, loss, unauthorised processing or use.
Customers of JARPIS, S.L. may at any time exercise their rights of access, rectification, erasure and objection by contacting us via email at info@piscinayspa.com, or by writing to: JARPIS, S.L. - Carretera N-I km. 37.500 – 28710 El Molar - Madrid.
18. LOCATION OF OUR HEAD OFFICE:
EL MOLAR
NATIONAL ROAD I KM 37.5
28710 EL MOLAR (MADRID)
19. CONTACT